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WARNING: Please do not use this facility to report issues of an emergency nature or for conditions requiring an immediate response. If your issue is an emergency, please use the telephone and dial 911.

Water Customer Conservation Devices

Use this service to request water conservation supplies. Available free to Tampa Water customers.


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*Utility Account Number:
(Please note: Your request will not be processed without a City of Tampa Utility account number. Your account number can be located on your bill, online or by contacting the Utilities Call Center at (813) 274-8811.)

These conservation materials are only available to City of Tampa Water Department account holders. Items should be received within four weeks from the date of request processing through U.S. Parcel Post. Materials are available as funding permits. These offerings may be modified or discontinued without notice.

Check the item(s) you wish to receive:

Plumbing Retrofit Kit
(Low flow showerhead, bathroom aerators, kitchen aerator, teflon tape, toilet leak detection dye tablets, installation instructions, and informational brochures.)

Qualifying customers will be mailed a kit and are required to return a completed Installation Coupon and Acknowledgment Card verifying the kit components were installed at the property within 30-days of receipt. Kit request is limited to one kit per single family residential account location in a 12 month period. Multi-family and non-residential customers should contact the Water Conservation Section at (813) 274-8121 to inquire about availability.
Rain Sensor for automatic irrigation controllers - Required by State Statute!

Qualifying customers will be mailed a rain sensor and are required to return a completed Installation Coupon and Acknowledgment Card verifying the rain sensor was installed at the property within 30-days of receipt. Rain sensor request is limited to one rain sensor per service location.

Save Water Kit

(Toilet leak detection dye tablets and informational materials on checking for leaks and conserving water.)

Commercial Kitchen Pre-Rinse Spray Valve - Available only to Commercial Customers

Qualifying customers will be mailed a high-quality low-flow commercial pre-rinse spray valve. Recipients are required to return a completed Installation Coupon and Acknowledgment Card verifying the pre-rinse spray valve was installed at the service location within 30-days of receipt. To ensure best service, customers requesting spray valves may receive a follow-up call following their request to determine appropriateness for site and additional information.

Information about saving water and other water-related topics may be found online at TampaGov.net/water

If you send us a message, you'll receive a Tracking Number and Access Key allowing you to follow-up with your request, at your convenience. All messages also include linking to MyTampaGov memberships, thus eliminating any requirement to remember Tracking Numbers or Access Keys. You can upload attachments after submitting this message.

Public Records Awareness
Information we receive may be considered public information which is subject to disclosure under Florida law. Learn more about our privacy policy.

Security Awareness
Please be careful with the information that you provide online. Learn more about our security policy.