FLSA: Hourly

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(019) $13.83 - $19.66 an hour     $28,766.40 - $40,892.80 a year

JOBCODE: 007441


Health, vision, dental, and life insurance; annual and sick leave; paid holidays; pension and tax-deferred compensation (457) plans; and more.

JOB PURPOSE: The selected candidate will receive and process dispatch and 911 emergency calls requesting police, fire, medical or other emergency services in accordance with established procedures in our 24-hour communications facility. Work is performed under immediate supervision. Training is provided in the various aspects of communications work.


  • Determining the nature and location of emergency calls, determining priorities, and dispatching appropriate emergency units.

  • Operating a variety of communications-related equipment including a computer-aided dispatch system.

  • Entering, updating and retrieving information from a variety of computer systems.

  • Preparing and maintaining accurate records and logs of all radio transmissions, telephone calls and other records, files, and information systems.

  • Typing information on a computer keyboard to process or update information accurately.

  • Answering questions and providing information to the public over the telephone.

  • Maintaining accurate, up-to-date files and logs.

  • Relating effectively to those contacted in the course of the workday.

  • Work rotating shift assignments, including nights, weekends and holidays.

  • Performing other related duties as assigned.


  • Ability to exercise good judgment in making decisions in emergency and routine situations and determining how to respond to requests for service.

  • Ability to simultaneously handle a variety of tasks.

  • Ability to respond to emergencies in a controlled and expeditious manner.

  • Ability to deal effectively and professionally with all types of people under very difficult circumstances.

  • Ability to establish and maintain effective working relations with others.

  • Ability to operate a computer-aided dispatch system plus other communications-related and standard office equipment.

  • Ability to handle restricted information in a professional manner and to maintain the information as such.

  • Ability to maintain accurate records, files, and documentation.

  • Ability to work shifts as assigned.


  • Applicants must be willing and able to work rotating shift assignments including nights, weekends and holidays.

  • Applicants must be willing and able to function in a difficult and stressful work environment.


  • A high school or vocational school diploma, or, an equivalent combination of training and experience; plus, keyboarding skills.

  • Preference may be given to applicants who are already state certified as 911 Public Safety Telecommunicators.
  • Preference may be given to individuals with previous dispatching experience or to individuals with bilingual skills (English/Spanish).

  • Candidates considered for employment must pass a thorough background investigation including, but not limited to education, work history, and criminal background.

    LICENSES AND CERTIFICATIONS: Effective October 1, 2012 any person employed as a 911 public safety telecommunicator must be certified. Any individual hired for this position will be required to complete a specified training program and to pass a certification examination within a specified period of time as a condition of employment. In addition, as mandated by state law, any individual hired for this position will be required to renew his or her certification before February 1 of each odd year as a condition of his or her continued employment. Twenty (20) hours of additional 911 public safety telecommunications training is required for renewal certification.


  • Applicants who meet the minimum qualifications are required to take and pass a computer-based skill assessment consisting of two parts in order to be eligible for consideration for this position. Photo identification is required at time of testing.

  • Applicants whose names are placed on the eligible list will be presented to the hiring department for their review and consideration.

  • Placement on the eligible list does not guarantee employment.


  • First, submit your application for employment.

  • Second, call Employment Services at 813-274-8911 to determine if you meet the job qualifications, and, if so, to schedule your exam date and time.

    If you need an accommodation in accordance with the Americans with Disabilities Act, contact the Employment Services Office to schedule testing and request the needed accommodation.

    CLOSING DATE FOR APPLICATIONS: Open until further notice.

    HELPFUL HINTS FOR COMPLETING YOUR APPLICATION: Please register as a MyTampaGov member before you begin the application process. This will enable you to view and re-use information from previously submitted applications to complete and submit any future applications. Please make certain your application is complete and the information you provide clearly demonstrates that you possess the minimum job qualifications as stated in the job announcement. Resumes can be submitted in support of an application, but not in lieu of an application. Resumes and copies of certifications or other required documents may be attached to your online application or e-mailed to careers@tampagov.net.

    7-1-13; 11-4-13; 1-30-14 (007441)

  • This office reserves the right not to consider those applications that have incomplete information, or that are received without necessary transcripts, certificates, licenses, or other required documents.