Business Programs Supervisor

FLSA: Exempt

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(S20) $65,478.40 - $98,217.60 a year

JOB CODE: 220400

JOB PURPOSE: This is highly responsible professional and supervisor work involving department business needs and related systems support.


  • Supervises the work of departmental teams and support staff in performing assigned tasks.

  • Completes performance evaluations.

  • Approves leave and training requests.

  • Administers discipline, if needed.

  • Recommends employments, promotions, and other personnel actions.

  • Recommends, implements, and monitors business support and enhancements in meeting departmental objectives.

  • Creates strategic documentation and presentations on optimization methods and best business practices as it applies to the core mission of the department.

  • Creates and maintains long-term business relationships with external community business partners.

  • Creates, develops, and reviews business documents and proposals for department related tasks.

  • Plans, develops, coordinates, and manages multiple business projects and acts as liaison with T&I on technology projects.

  • Streamlines and improves the business processes.

  • Acts as programs administrator.

  • Purchases new programs and systems utilizing latest business support programs.

  • Develops and enhances user-friendly website.

  • Assists in the creation of departmentís long-term strategic goals, objectives, and vision.

  • Develops, implements, and maintains a quality assurance program to include performance standards metrics to measure productivity, effectiveness, performance and customer satisfaction.

  • Develops or modifies business-related system documentation and user procedures.

  • Defines, plans, coordinates, and facilitates the customer training and outreach programs, and creates the training and mentoring program for all department employees and other users.

  • Gathers information and documents current and planned procedures.

  • Analyzes and evaluates operational procedures and production for automation.

  • Analyzes, defines, and documents business work-flow processes.

  • Analyzes and resolves production problems within control.

  • Consults with users, professional staff, and functional team members on questions.

  • Formulates logical statements of business problems and devises procedures for solutions.

  • Prepares test data, conducts program tests, and verifies program test results.

  • Reports the progress and performance of tasks.

  • Coordinates departmental involvement.

  • Ensures continuity of activities.

  • Performs related work as required.


  • Considerable knowledge of: project management and business functions; information processing procedures; processes and techniques for converting manual operations into automated systems PC based software and hardware; software implementation such as MS Office, Excel, email, Access, Accela, etc.; techniques and project management tools such as MS-Project.

  • Some knowledge of: effective supervisory techniques utilizing modern management practices and procedures; public administration and organization.

  • Ability to: conduct independent research and prepare reports; analyze information and document procedures and processes; prepared detailed procedures manuals; analyze business programs and procedures and explain abstract concepts in concrete terms; conduct independent research, prepare reports, and make effective presentations define tasks and assign resources; supervise the work of professional and support employees; prepare detailed procedures manuals; perform project leader duties; clearly and concisely communicate with all levels, both orally and in writing; establish and maintain effective working relationships with others.


    Graduation from an accredited college or university with a bachelorís degree in public or business administration, management information systems or related field and a minimum of three (3) years in business systems experience, including six (6) months of supervisory experience; or an equivalent combination of training and experience.


    Evaluation of education and experience.

    TO APPLY: To be considered for this position, applications must be received or postmarked by the closing date of August 11, 2014. Applications received or postmarked after the closing date will not be processed.

    HELPFUL HINTS FOR COMPLETING YOUR APPLICATION: Please register as a MyTampaGov member before you begin the application process. This will enable you to view and re-use information from previously submitted applications to complete and submit any future applications. Please make certain your application is complete and the information you provide clearly demonstrates that you possess the minimum job qualifications as stated in the job announcement. Resumes can be submitted in support of an application, but not in lieu of an application. Resumes and copies of certifications or other required documents may be attached to your online application or e-mailed to

    8-6-14 (220400)Was open originally with the title of Planning & Dev Business Programs Spv; title changed to Business Programs Spv. Opened departmentally only to those employed within P&D

    Note: Applications must be received or postmarked by the closing date. Applications received or postmarked after 8/11/2014 will not be processed.

  • This office reserves the right not to consider those applications that have incomplete information, or that are received without necessary transcripts, certificates, licenses, or other required documents.