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How to Submit a Service Request

Use Tampa Connect to report an issue or request a City service. Start by choosing the type of request, then complete the five steps below.

Submit a new Service Request

  1. Select Service Request Type

    Find the service you need using either option:

    • Option 1: Enter a keyword or topic in the search box.
    • Option 2: Select a service area from the list of categories.

    Click Request this Service.

    Screenshot of the Submit a Service Request screen. A callout labeled Option 1, Enter keyword(s) to find a service request, points to the search box, where trash can has been typed. A second callout labeled Option 2, Search through the categories to find a service request, points to the category list, which includes City Business, City Government, Fire and Emergency Management, Solid Waste, and Tampa Police Department.
    The Submit a Service Request screen, showing the keyword search and service categories.

  2. Step 1: Enter Location

    • Option 1: Enter the address for the service request location.
    • Option 2: Click on the map to select the associated location.

    Click Continue.

    Screenshot of the Location screen, step 1 of 5. A callout labeled Option 1, Enter the address associated with the service request, points to the search box containing 306 E Jackson St, with matching address suggestions below it. A second callout labeled Option 2, Click on the map to select the address associated with the service request, points to a Select a location marker on a map of downtown Tampa.
    Step 1: Search for an address or pick a spot on the map.

  3. Step 2: Contact

    Enter your contact information to receive updates on the status of your request.

    Click Continue.

    Screenshot of the Contact screen, step 2 of 5, titled How can we reach you? It has fields for First Name, Last Name, Email, and Phone Number.
    Step 2: Provide your name, email, and phone number.

  4. Step 3: Details

    Answer the questions related to your service request so it is directed to the appropriate department.

    Click Continue.

    Screenshot of the Details screen, step 3 of 5, for a Solid Waste Residential Services request. Question 1 asks which residential service is requested, with choices Add New Cart, Replace Damaged Cart, Missed Collection, and Bulk Pickup. Question 2 asks for the account number.
    Step 3: Questions change based on the type of request you selected.

  5. Step 4: File Upload

    Optional: Upload a picture or file that supports your request.

    Click Continue.

    Screenshot of the File Upload screen, step 4 of 5. An upload area asks whether you have a picture of your issue, such as a pothole, graffiti, or a damaged cart, and explains that you can upload it from your computer or mobile device, or select Continue to skip.
    Step 4: Adding a photo is optional.

  6. Step 5: Review

    Verify the service request details.

    Click Submit Request or Register and Submit.

    Screenshot of the Review screen, step 5 of 5, summarizing the Service Type, Solid Waste Residential Services, and the Location shown on a small map, followed by Attachments. Buttons at the bottom read Previous, Submit Request, and Register and Submit.
    Step 5: Check your details, then submit.

FAQ

When you submit a Service Request and provide an email address, a confirmation email will be generated and sent to that email address.

A Tampa Connect account is not required to submit a Service Request, but if you have created an account but cannot access it, you can reset your password. If you still are not able to access it, please contact 813-274-8211.

To review the status of a submitted Service Request, use the service request number from the confirmation email and enter it into the search box on Tampa Connect. The most recent status will be displayed.

No. A document/photo/video is not required to submit a Service Request. Just click “Continue” to move to the next step. However, providing a supporting document/photo/video may be useful to quickly resolve your issue. Noise complaint (animal and loud music/non-animal noise) Service Requests have specific guidelines and requirements for submissions. Click here for details.

While no changes can be made to your original request, if your request is still open, you can reply to the email to update information. If you created a Tampa Connect account, documents/photos/videos can be uploaded to update the service request.

The email received upon submission will have the estimated resolution date, that varies by Service Request department. If that time has been exceeded, you can call the appropriate department, via the phone number found on the City’s department webpage.

You can use a service request that is similar to what you are looking for and it will be routed to the correct area or you can search on www.tampagov.net to find the appropriate department for additional information and how to contact.

On the Tampa Connect page, at the very bottom is a link to a map. You can search the location to see if someone has already input the request (i.e. pothole, traffic signal issue, etc).

When you select a Service Request, the estimated resolution time is provided. Resolution time estimates vary depending on the Service Request.

Please contact the city's information line at: 813-274-8211.

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