TampaGov Customer Service Center

Customer Service Center

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Citizen Action Request	TampaGov Services	Submit an Opinion or Question
Street Light Out in City Limits Use this service to report a street light out within the City of Tampa limits that is not on private property. Abandoned or Inoperative Vehicle Use this service to report an abandoned or inoperative vehicle. Any vehicle that cannot be legally driven on the street is considered an inoperative vehicle. This means that the vehicle must have a current license plate and must be operational. Accumulated Junk or Trash Use this service to report accumulated junk, trash or debris that occurs on private property. Things that most people would not normally use to decorate their yards are usually accumulations. Things such as lawn mowers, concrete blocks, lumber, and buckets for example should be stored away in a storage building or garage. At the very least, they may not be visible from the street and should be behind a fence or wall. This includes storage of garbage cans except on pickup day. Building / Structural Violation Use this service to report a structural violation complaint. This includes buildings with such conditions as peeling paint, broken windows, roof damage, and/or have been abandoned. Illegal or Snipe Sign Complaint Use this service to report a code violation related to the posting of an illegal sign, improper placement of signs (snipe signs) in the rights-of-way, attachments to utility poles or on trees, shrubs or plants. Pot Hole Repair Request Use this service to report a pot hole. Recycling Box Replacement Use this service to request replacement of a blue recycling box. Utility Service High Utility Bill Inquiry Use this service to request a review of your account and/or investigation regarding a higher than expected bill from City of Tampa Utilities ...more Report issues requiring attention. Examples are requests for street gutter repairs, fire code violation complaints, flooding issues, animal control problems, etc.	A to Z List View the A to Z list of TampaGov Services. Frequently Asked Questions Customer service frequently asked questions. Get a Form or Application Access a variety of forms used by City of Tampa departments in delivering services to citizens and businesses. Make a Payment or Purchase Use these services to make payments for City of Tampa utility bills, monthly parking, and more online. Most Requested Services The most requested customer services. Report a Problem Report issues requiring attention. Examples are requests for street gutter repairs, fire code violation complaints, flooding issues, animal control problems, etc. Self Service Research Perform self-service research to find board vacancies, street sweeping schedules, and more. Send an Opinion or Question Submit an opinion or general correspondence. Services Grouped by Category List of customer services by Category. Services Grouped by Department Listing of customer services by agency.	Code Enforcement Use this service for general correspondence to Code Enforcement. Efficiency & Effectiveness Task Force Use this service to address questions, recommend new ideas or make comments to the City of Tampa's Efficiency and Effectiveness Task Force. Land Development Use this service for general correspondence to Land Development Coordination & Zoning. Parking Use this service for general correspondence to Parking. The Parking Division of the Department of Public Works is responsible for the operation of all City of Tampa public parking. The Division develops parking policy and specific facility expansion plans to serve the parking demand in the central business district and adjacent commercial areas. Parks and Recreation Use this service for general correspondence to the Parks & Recreation Department. Police Use this service for general correspondence to Police. The Tampa Police Department, located on Florida's gulf coast, is responsible for ensuring the protection, safety and welfare of city residents and visitors; providing protection of property; and preventing crime. The department employs nearly 1000 sworn law enforcement personnel and over 300 civilian staff. Solid Waste Use this service for general correspondence to Solid Waste. The Solid Waste Department is responsible for refuse collection and disposal for over 80,000 residential and commercial City customers. Its goal is to provide efficient and environmentally safe solid waste collection and disposal. More than 360,000 tons of solid waste is processed annually. Eighty-eight percent is received at the McKay Bay Refuse to Energy Facility (RTE) where waste is separated and then burned to produce electricity. Nine percent of the current waste stream is recycled either through City of Tampa Recycling Programs or private ventures. The remaining three percent is sent to the County landfill. Water Use this service for general correspondence to Water. The Tampa Water Department is a municipally operated water supplier, treating an average of 75 million gallons of surface water per day and distributing it through more than 2,100 miles of water mains to its population of 450,000. The Department's service area encompasses 211 square miles. Utility Bill Questions Use this service for questions about your utility bill, which for most of the City's utility customers is a consolidated monthly bill for three utility services--Water, Sewer and Solid Waste. (... More) Submit an opinion or general correspondence.
Make a Payment or Purchase	Obtain a Form or Application	Self Service Research
Business Tax Renewal Payments Renew and pay for a business tax/license receipt, including rental certificates and foreclosed property registrations. Civil Citation Online Payments Pay a City of Tampa Civil Citation within the 30 days after citation issuance. After 30 days, City of Tampa Civil Citations must be paid at the Clerk of the Circuit Court. Construction Permits Search, add or pay express permits as well as view project and permit summaries and details for specific addresses. Fire False Alarm Payments This service allows you to make a payment for a City of Tampa Fire False Alarm. Fire Inspection Payments This service allows you to make a payment for a City of Tampa Fire Inspection. Fire Permit Payments This service allows you to make a payment for a City of Tampa Fire Permit. Interlocal Agreement Payments This service allows you to make a payment for a City of Tampa Interlocal Agreement. McKay Bay Autoscale Payments This service allows you to make a payment for the City of Tampa McKay Bay Autoscale. Miscellaneous Accounts Receivable Payments This service allows you to make a payment for a City of Tampa Oracle/Miscellaneous Accounts Receivable invoice. This includes: Police Extra Duty, Police False Alarms, Fire False Alarms, Fire Inspections, Fire Permits, McKay Bay Autoscale, Wastewater Disposals, Water Portable Meters, Water Connections, Interlocal Agreements, and Other Miscellaneous Bills. Monthly Parking Permit Payments Apply, pay, or renew monthly parking permits at any of the City's garages and lots. Parking Ticket Payments Search and pay for parking citations, tickets, and other violations. Parks and Recreation Online Activity & Facility Registration (RecTrac) Use this service to sign up for Parks and Recreation classes and programs such as after school, day camp, gymnastics, aquatics, athletic leagues, fitness and more. Police Extra Duty Payments This service allows you to make a payment for City of Tampa Police Extra Duty. Police False Alarm Payments This service allows you to make a payment for City of Tampa Police False Alarms. Property Lien and Expenditure Search The City of Tampa has changed the way it provides settlement information for city liens and expenditures against real property. The City will now provide information via the Internet using a system called Conduits. Traffic Accident Reports Search, request and pay for copies of Police traffic accident reports. Utility Bill Inquiries and Payments View or pay City of Tampa utility bills. Wastewater Disposal Payments This service allows you to make a payment for City of Tampa Wastewater Disposal. Water Connection Payments This service allows you to make a payment for a City of Tampa ater Connection. Water Portable Meter Payments This service allows you to make a payment for a City of Tampa Water Portable Meter.	Construction Services The various permit infomration and application forms related to residential and business construction in the City of Tampa. Employment / Job Applications View the list of current City of Tampa employment opportunities. Job requirements and information on how to apply are also provided. Police Delayed Crime Reporting Delayed Crime Reporting is handled by each TPD Patrol District and can be contacted by calling (813) 276-3205. Forms that may be filled-out and submitted to TPD include Supplemental Property Loss, False Offense Affidavit, Alarm User Registration, Complaint Withdrawal Affidavit, Missing Persons Affidavit, Failure to Return Hired Vehicle, and Vehicle Stolen from Inventory. Police False Alarm Reduction Program The False Alarm Reduction program's mission is to cut the amount of false alarm calls in the City of Tampa. Officers time management is significantly hindered by these calls as they are not efficiently deployed to prevent crime while responding. Small Business Enterprises The application form and procedure used in the administration of the Small Business Enterprise program. The SBE program is a set-aside program enabling only small businesses regardless of race to be allowed to participate on a specified bid. Utility Bill Automatic Electronic Payment Application Use this service to obtain an Automatic Electronic Utility Bill Payment Application form. Signing-up for this service allows your City of Tampa utility bill to be paid automatically by electronic transfer of funds from your bank account. Utility Service High Utility Bill Inquiry Use this service to request a review of your account and/or investigation regarding a higher than expected bill from City of Tampa Utilities ...more Access a variety of forms used by City of Tampa departments in delivering services to citizens and businesses.	Boards and Commissions Learn more about city government advisory groups. Access or submit application forms for committee vacancies. Business Tax Record Inquiries Research Business Tax Receipt records administered and maintained by the City of Tampa for businesses with a paid business tax receipt for the current fiscal year ending September 30. City Charter and Ordinances Tampa's municipal codes are published by the Municipal Code Corporation. Construction Permits Search, add or pay express permits as well as view project and permit summaries and details for specific addresses. Crime Activity Maps Track and map Tampa's crime activities. Fire Rescue Calls for Service Map Use this service to map and monitor Tampa Fire Rescue calls for service. Parks (Ball Fields & Tennis Courts) Find park locations by zip code, picnic facilities, ball fields, playgrounds, jogging paths, pools, tennis courts, and more. Police Calls for Service Map View a map of Tampa Police Department calls for service. Tampa Events Calendar Explore events and activities in Tampa. Tampa Neighborhoods Obtain information on every organized neighborhood within the City of Tampa limits. This information includes neighborhood association contacts, neighborhood meeting schedules, pictures, area demographics, land use and printable maps, evacuation and flood zones, hospitals, libraries, parks, and schools. Traffic Advisories Map View a map of Tampa Police Department traffic related calls for service (advisories). ...more Perform self-service research to find board vacancies, street sweeping schedules, and more.

Efficiencies Derived from the use of TampaGov
Using TampaGov provides significant savings to customers. As of 8/15/2018 11:59 PM, the year-to-date savings are estimated at 65,531 hours for citizens and 102,909 hours for city staff.

We based this information on 125,311 self service payments, 1,585,382 self service research sessions, 36,368 service requests to city staff, and 19,792 transfers to other government services.

Learn more about the TampaGov Savings Estimate or try out our Personal Savings Calculator.

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