Please select the link related to your area of interest or view all Customer Service Center service request types.

• Utility Bill Automatic Electronic Payment Application
Use this service to obtain an Automatic Electronic Utility Bill Payment Application form. Signing-up for this service allows your City of Tampa utility bill to be paid automatically by electronic transfer of funds from your bank account.
• Utility Bill Online Payments and Inquiries
Use this service to review and/or pay your utility bill.
• Utility Bill Questions
Use this service for questions about your City of Tampa utility bill.


For additional information about high bills, please visit us online at www.tampagov.net/highbill.

• Utility Service High Utility Bill Inquiry
Use this service to request a review of your account and/or investigation regarding a higher than expected bill from City of Tampa Utilities. Please provide as much information as possible including service address, account number, name of account holder and portion of bill you are concerned with.>

For additional information about high bills, please visit us online at www.tampa.gov/highbill.

• Utility Service Stop Request
Use this service to request discontinuation of water, wastewater, and solid waste utility services at a specific location.

Please allow up to 5 business days for this request to be processed. If you need immediate assistance, please contact our Utilities Call Center at 813-274-8811 Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m.