Please select the link related to your area of interest or view all Customer Service Center service request types.

  • Cave-In or Sinking Area Repair (Non Pothole)
    • Use this service to report a Cave-In or Sinking Area Repair in the street pavement or in the shoulder or the parkway.

    Due to the emergency nature of a Cave-In, please contact the Mobility Department at (813) 274-3101 to report the situation.

    If this is a pothole pothole, click here.

  • Construction on Right of Way / Detour (Maintenance of Traffic) Concerns
    • Use this service to inquire when there is a detour route in place for a street closure or construction project within the right-of-way. Should the right-of-way activity or traffic concern require immediate attention, please contact the Mobility Department - Transportation and Stormwater Services Division at (813) 274-3101.

  • Ditch or Retention Pond Maintenance
    • Use this service to report any ditches, drainage canals or retention ponds that need trash removed, grading or mowing.

    Please indicate the exact location (On street name and the two nearest intersecting street names) of your concern in order to expedite the investigation.

    You may also contact us via telephone at (813) 274-3101.

  • Erosion Issues
    • Use this service to report erosion within the City of Tampa limits that are not related to construction sites. This includes embankments that are deteriorating and washing away, piles of dirt that are breaking down and washing into the street, and any ground erosion over or near drainage ditches, pipes, inlets, manholes or culvert pipes.

    Please indicate the exact location (On street name and the two nearest intersecting street names) of your concern in order to expedite the investigation.

    You may also contact us via telephone at (813) 274-3101.

  • Flooding Issues
    • Use this service to report all flooding caused by rainwater draining from a city street into a house or yard.

    Please indicate the exact location (On street name and the two nearest intersecting street names) of your concern in order to expedite the investigation.

    You may also contact us via telephone 24-Hours a day at (813) 274-3101.

  • Improper Drainage or Backup Issues
    • Use this service to report improper drainage of drainage ditches, pipes, inlets, manholes, or culvert pipes.

    Please indicate the exact location (On street name and the two nearest intersecting street names) of your concern in order to expedite the investigation.

    You may also contact us via telephone 24-Hours a day at (813) 274-3101.

  • Manhole, Grate, Inlet Top or Headwall Issues
    • Use this service to report a manhole, grate, inlet top or headwall that is damaged or needs replacement.

    Please indicate the exact location (On street name and the two nearest intersecting street names) of your concern in order to expedite the investigation.

    You may also contact us via telephone 24-Hours a day at (813) 274-3101.

  • Objects on Streets, Roads, Alleys, Sidewalk, Grass Strip (Right-of-Way)
    • Use this service to report illegal objects placed within the right-of-way (on the street, alley, or immediately adjacent to the roadway), such as, railroad ties, walls or fencing, landscaping, basketball goals, private signage, paving, etc. For emergency clean-up requirements, do NOT use this service, call (813) 274-3101 24-Hours a day.
    Please indicate the exact location (On street name and the two nearest intersecting street names or the nearest street address) of your concern in order to expedite the investigation.

  • Pothole Repair ONLY (non Cave-In/Sinking Area Repair)
    • Use this service to report a pothole, which can be approximately 2 feet x 2 feet in diameter located in the street pavement or in the shoulder or the parkway. The City's performance standard is to repair potholes within three business days after notification.

    Please specify the (On street name and the two nearest intersecting street names or the nearest street address), in order to expedite the repair.

    You may also contact us via telephone at (813) 274-3278 (FAST).

    If this is not a pothole pothole, click here.

  • Roadway Planning Projects
    • Use this service to inquire or comment on proposed roadway projects such as status of concept development, PD&E, transportation analysis or other studies within the city limits.

    Please indicate the exact location of your concern in order to expedite the investigation.

  • School Area Safety Concern
    • Use this service to report issues and concerns related to traffic and pedestrian safety in streets around a school, during student arrival & dismissal hours. You may also contact us via telephone at (813) 274-3101.

  • Sidewalk Damage Request (Repair)
    • Use this service to report sidewalks in need of repair.

    Please indicate the exact location (On, To and From streets or the nearest street address) of your concern in order to expedite the investigation.

    You may also contact us via telephone at (813) 274-3101.

  • Sidewalk Installation Request (New)
    • Use this service to request the installation of a new sidewalk

    Please indicate the exact location (On, To and From streets or the nearest street address)of your concern in order to expedite the investigation.

    You may also contact us via telephone at (813) 274-3101.

  • Speeding Concern
    • Use this service to report observations of motorists consistently speeding at a specific location or to request traffic measures to reduce speeding on local residential roadways.

    Please indicate the exact location (On street name and the two nearest intersecting street names or the nearest street address) of your concern in order to expedite the investigation.

    You may also contact us via telephone at (813) 274-3101.

  • Stormwater Service Request
    • Use this service for general correspondence to the City of Tampa Stormwater Department. The Stormwater Department is dedicated to providing solutions to local flooding problems, construction, maintenance, and retrofitting of drainage structures and storm sewers.

  • Street Cleaning Schedule
    • Use this service to view the Street Cleaning Schedule for an address that you provide.

  • Street Light Out in City Limits
    • Use this service to report a street light out within the City of Tampa limits that is not on private property.

  • Street Light Request (New)
    • Use this service to request the installation of a new street light for a dark area on a city public street.

    Please indicate the exact location (On, To and From streets or the nearest street address) of your concern in order to expedite the investigation.

    You may also contact us via telephone at (813) 274-3101.

  • Street Marking Request (New)
    • Use this service to request new or modifications to existing pavement markings.

    Please identify marking type, such as:

    Pedestrian Crosswalk - request for a new pedestrian crosswalk location not related to a school crossing
    Center Lines - request for new roadway centerline markings, edge of pavement markings, or travel lane markings through an intersection
    Stop Bars - request for stop bar installation at an existing "STOP" sign location.

    Please indicate the exact location (On, To and From streets or the nearest street address)of your concern in order to expedite the investigation.

    You may also contact us via telephone at (813) 274-3101.

  • Street Marking Request (Repair)
    • Use this service to request replacement/maintenance of old existing pavement markings.

    Please indicate the exact location (On, To and From streets or the nearest street address)of your concern in order to expedite the investigation.

    You may also contact us via telephone at (813) 274-3101.

  • Street Resurfacing/Repair Request
    • Use this service to request street resurfacing.

    Please indicate the exact location (On, To and From streets or the nearest street address)of your concern in order to expedite the investigation.

    You may also contact us via telephone at (813) 274-3101.

  • Street Sweeping Route Maps
    • Use this service to view maps of street sweeping routes and schedules within the City of Tampa limits.

  • Traffic Sight Obstruction Concern
    • Use this service to report obstructions (e.g. shrubs, fences, trees, private signs, vehicles, etc.) in sight lines at locations where a motorist's or pedestrian's view of approaching traffic is obstructed. To report fallen tree limbs or low overhanging tree limbs that are causing an obstruction on public right of ways or the streets, select Fallen or Low Overhanging Tree Limbs and Tree Down.

    Do NOT use this service for obstructed regulatory or traffic control signs (e.g. STOP signs, One-Way, etc.), instead, call (813) 274-3101.

  • Traffic Sign Repair
    • Use this service for general correspondence where the traffic sign situation does not require immediate attention. Please do NOT use this service for missing regulatory or warning signs such as: STOP, ONE WAY, YIELD, DO NOT ENTER or ANY TRAFFIC SIGNAL; instead follow-up with a phone call to our FIX IT FAST Hotline: (813) 274-FAST (3278) for immediate attention.
    Please indicate the exact location (On, To and From streets or the nearest street address) of your concern in order to expedite the investigation.

  • Traffic Sign Request (New or Modification)
    • Use this service to request a new traffic control sign or to modify an existing traffic control sign.

    Examples include: 4-Way "Stop" Sign, "No Trucks" Sign, "Warning" Sign, "Neighborhood" Sign, "5-Minute Parking" Sign, "Speed Limit" Sign.

    Please indicate the exact location (On street name and the two nearest intersecting street names) of your concern in order to expedite the investigation.

    You may also contact us via telephone at (813) 274-3101.

  • Traffic Signal Installation Request
    • Use this service to request a new traffic signal. Signal installations must conform to the U.S. Department of Transportation FHA Manual On Uniform Traffic Control Devices. This requires a comprehensive investigation of traffic conditions and physical characteristics of the location, traffic and pedestrian volumes, speed of vehicles on the uncontrolled approaches, and one year accident analysis.

    Please indicate the exact location (The two intersecting street names) of your concern in order to expedite the investigation.

    You may also contact via telephone at (813) 274-3101.

  • Traffic Signal Timing Concern
    • Use this service to report a problem with a traffic signal where the situation does not require immediate attention. Excessive timing delays are instances that are of a non-emergency nature.

    NOTE: Please do not use this service to report failures; instead please call (813) 274-3101 for immediate attention.

  • Transportation - Miscellaneous Concerns
    • Use this service for general correspondence where the situation does not require immediate attention. Please do not use this service for missing regulatory or warning signs such as; STOP, ONE WAY, YIELD, DO NOT ENTER or ANY TRAFFIC SIGNAL; instead please call (813) 274-3101 for immediate attention. The Department of Transportation and Stormwater Services operates the City's transportation system through its management of the City's transportation and traffic planning activities; transportation project survey, design, and construction supervision; and sign, signal, and roadway maintenance activities.

  • Truck Route and Truck Traffic Inquiries and Concerns (City of Tampa designated)
    • Use this service to request information on the City's designated truck routes and for guidance of when trucks may lawfully use residential roads for deliveries, pick-ups, and returning to designated truck routes. Please use "Traffic Sign Request (New or Modification)" service to request the installation of "No Trucks" signs.

    Please indicate the exact location (On street name and the two nearest intersecting street names) of your concern in order to expedite the investigation.

    You may also contact us via telephone at (813) 274-3101.