WARNING: This service is not monitored 24/7. Please do not use this facility to report issues of an emergency nature OR for activity that requires an officer to respond. If your issue is an emergency, please call 911. If you need an officer to respond to address a concern please call police dispatch at 813-231-6130. If your issue is an emergency, please use the telephone and dial 911.

Utility Service High Utility Bill Inquiry

Use this service to request a review of your account and/or investigation regarding a higher than expected bill from City of Tampa Utilities. Please provide as much information as possible including service address, account number, name of account holder and portion of bill you are concerned with.>

For additional information about high bills, please visit us online at www.tampa.gov/highbill.

How may we contact you... (Note: * = Required Information)

* First Name:

* Last Name:

Business Name:

Email:

* Daytime Phone:

Fax:

Street:

ZIP / Postal Code:

City:

State / Province:

Country:

Your Message...

*Account Number:

*Name of account holder:

*Bill Date(s) I am inquiring about

Is account on ACH? Yes No

Portion of bill I am concerned with: Water Charges
Wastewater Charges
Solid Waste Charges
Other (Please Specify)

*Please provide a brief summary of concern:

For concerns about water and / or wastewater charges, please answer the following supplemental questions to help expedite your research request:

Landscaping (please check all that apply)

Sod Date Installed

Trees and/or Plants Date Installed

Please provide other pertinent landscaping information:

Irrigation System Not Connected None

Number of Zones

Water Minutes per Day

Watering Times per Week

Who manages the system? (Please check all that apply): HOA Property Owner Landscape Company

Tenant Property Manager Other Other Manager

How often is it inspected? (Please check all that apply): Daily Monthly Annually Weekly

Date of Last Inspection

Please provide other pertinent irrigation system information:

Pool Above Ground In-Gound Temporary None

Is there an auto-fill? Yes No

Date of last pool inspection:

Pool repairs? Yes No

Date of pool repairs:

Date of last top/fill: How often topped/filled?

Please provide other pertinent pool information

Outdoor Checklist (Please check all that apply): Pond Fountain Jacuzzi
Outside Spigots Drip System Hand Watering

Please provide any information regarding installation dates, leaks and/or repairs and repair dates to the outdoor items listed above:

Have there been plumbing repairs to any of the following? If so, please attach repair documents and/or receipts to this message. (Please check all that apply)

Toilets	Date Repaired
Bathroom Sinks	Date Repaired
Tub/Shower	Date Repaired
Washing Machine	Date Repaired
Dishwasher	Date Repaired
Ice Maker	Date Repaired
Kitchen Sinks	Date Repaired
Water Softener	Date Repaired
Water Heater	Date Repaired
Water Filters	Date Repaired

Please provide details regarding the following: (Please check all that apply)

Construction and / or renovation work, on or adjacent to your property. Include new construction, painting, concrete work and pressure washing..
Date
Details
Please provide details

Cleaning; including pressure washing, carpet cleaning and property preparation for a new tenant or owner.
Date

Details
Please provide details

Plumbing related repairs not previously mentionedDate

Details
Please provide details

NOTE: You can upload attachments after submitting this form.

When you submit this form, you will receive a Tracking Number and Access Key allowing you to follow-up on this submittal.

Public Records Awareness
Information we receive may be considered public information which is subject to disclosure under Florida law. Learn more about our privacy policy.

Security Awareness
Please be careful with the information that you provide online. Learn more about our security policy.