Track or update a prior request:
WARNING: Please do not use this facility to report issues of an emergency nature or for conditions requiring an immediate response. If your issue is an emergency, please use the telephone and dial 911.

Utility Service High Utility Bill Inquiry

Use this service to request a review of your account and/or investigation regarding a higher than expected bill from City of Tampa Utilities. Please provide as much information as possible including service address, account number, name of account holder and portion of bill you are concerned with.>

For additional information about high bills, please visit us online at

How may we contact you...  (Note: * = Required Information)


Your Message...





Is account on ACH?

Portion of bill I am concerned with:


For concerns about water and / or wastewater charges, please answer the following supplemental questions to help expedite your research request:

Landscaping (please check all that apply)

Irrigation System          

Who manages the system?  (Please check all that apply):

How often is it inspected? (Please check all that apply):


Is there an auto-fill?         

Pool repairs?        


Outdoor Checklist (Please check all that apply):

Have there been plumbing repairs to any of the following?  If so, please attach repair documents and/or receipts to this message. (Please check all that apply)

Please provide details regarding the following:  (Please check all that apply)

NOTE: You can upload attachments after submitting this form.

When you submit this form, you will receive a Tracking Number and Access Key allowing you to follow-up on this submittal, at your convenience and you will have the opportunity to sign up for a MyTampaGov membership. Membership benefits include your form submittal requests and eliminates requirements to remember Tracking numbers and Access Keys.

Public Records Awareness
Information we receive may be considered public information which is subject to disclosure under Florida law. Learn more about our privacy policy.

Security Awareness
Please be careful with the information that you provide online. Learn more about our security policy.