Track or update a prior request:
WARNING: This service is not monitored 24/7. Please do not use this facility to report issues of an emergency nature OR for activity that requires an officer to respond. If your issue is an emergency, please call 911. If you need an officer to respond to address a concern please call police dispatch at 813-231-6130. If your issue is an emergency, please use the telephone and dial 911.

Water Odor Concern

Use this service to report water that has a bad odor If you think your water has a bad odor, it may be due to stagnation in the hot water heater or a well cross-connection. The City of Tampa water mains are looped to keep the water in motion at all times to reduce system-related odors.


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Is the problem at more than one faucet

Is the problem recurrent?


Is there an accessible outside spigot?

Is the odor only prevalent when the hot water is run?

If yes, have you tried flushing the water heater?

If the odor exists in both the hot and cold water, is the problem throughout the home?

Is the odor prevalent in the AM or after periods of long non-use?

Does the property have a water softener system?

NOTE: You can upload attachments after submitting this form.

When you submit this form, you will receive a Tracking Number and Access Key allowing you to follow-up on this submittal, at your convenience and you will have the opportunity to sign up for a MyTampaGov membership. Membership benefits include your form submittal requests and eliminates requirements to remember Tracking numbers and Access Keys.

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