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How to Submit a Service Request

Use Tampa Connect to report an issue or request a City service. Start by choosing the type of request, then complete the five steps below.

Submit a new Service Request

  1. Select Service Request Type

    Find the service you need using either option:

    • Option 1: Enter a keyword or topic in the search box.
    • Option 2: Select a service area from the list of categories.

    Click Request this Service.

    Screenshot of the Submit a Service Request screen. A callout labeled Option 1, Enter keyword(s) to find a service request, points to the search box, where trash can has been typed. A second callout labeled Option 2, Search through the categories to find a service request, points to the category list, which includes City Business, City Government, Fire and Emergency Management, Solid Waste, and Tampa Police Department.
    The Submit a Service Request screen, showing the keyword search and service categories.

  2. Step 1: Enter Location

    • Option 1: Enter the address for the service request location.
    • Option 2: Click on the map to select the associated location.

    Click Continue.

    Screenshot of the Location screen, step 1 of 5. A callout labeled Option 1, Enter the address associated with the service request, points to the search box containing 306 E Jackson St, with matching address suggestions below it. A second callout labeled Option 2, Click on the map to select the address associated with the service request, points to a Select a location marker on a map of downtown Tampa.
    Step 1: Search for an address or pick a spot on the map.

  3. Step 2: Contact

    Enter your contact information to receive updates on the status of your request.

    Click Continue.

    Screenshot of the Contact screen, step 2 of 5, titled How can we reach you? It has fields for First Name, Last Name, Email, and Phone Number.
    Step 2: Provide your name, email, and phone number.

  4. Step 3: Details

    Answer the questions related to your service request so it is directed to the appropriate department.

    Click Continue.

    Screenshot of the Details screen, step 3 of 5, for a Solid Waste Residential Services request. Question 1 asks which residential service is requested, with choices Add New Cart, Replace Damaged Cart, Missed Collection, and Bulk Pickup. Question 2 asks for the account number.
    Step 3: Questions change based on the type of request you selected.

  5. Step 4: File Upload

    Optional: Upload a picture or file that supports your request.

    Click Continue.

    Screenshot of the File Upload screen, step 4 of 5. An upload area asks whether you have a picture of your issue, such as a pothole, graffiti, or a damaged cart, and explains that you can upload it from your computer or mobile device, or select Continue to skip.
    Step 4: Adding a photo is optional.

  6. Step 5: Review

    Verify the service request details.

    Click Submit Request or Register and Submit.

    Screenshot of the Review screen, step 5 of 5, summarizing the Service Type, Solid Waste Residential Services, and the Location shown on a small map, followed by Attachments. Buttons at the bottom read Previous, Submit Request, and Register and Submit.
    Step 5: Check your details, then submit.

FAQ

1. At submission should receive a confirmation page with confirmation number. 2. If email was required at submission should receive confirmation.

Option to reset your password. To submit request you do not need to create an account.

To review status of submitted service request you please refer to email submission email.

None if not required. To expediate resolution upload docs are available.

No. Just hit continue.

No changes can be made to your original request. Additional content can be added, ie. Docs, photos.

Please contact the appropriate department that you submitted to the request to.

Please use the search feature on tampagov for additional information.

Certain services are viewable on the map. View reported service requests on the map.

When you select your request, the resolution estimate is provided. Resolution estimates various based on service request.

Please contact the city's information line at: 813-274-8211

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